Live chat agents can also use the saved chat history to gain invaluable context and continue conversations from exactly where they were left off. Flexibility. Available wherever there’s an internet connection, WhatsApp is an easily accessible communication tool. And, since any message history is stored and readily available, customers can pick up a chat when it’s convenient for them.With WhatsApp, your customers can get help right from their phones - without having to navigate away from the app they already use to chat with friends and family. Immediate, personal assistance. Similar to using live chat on your website, WhatsApp provides one-to-one customer support on demand.The benefits of incorporating Whatsapp into your customer service strategy stretch far beyond just the platform’s broad appeal. Why businesses use WhatsApp as a customer service channel And with two billion monthly users, according to Statista, it’s safe to say the ‘where’ is on WhatsApp.Īs one of the most popular messaging apps on the planet, it’s no surprise that there's now a huge number of companies using WhatsApp for customer service. Being where your customers are is a golden rule in business.
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